FAQ

1. What products do you offer?

We offer personalized pet tags, charms, and accessories designed to celebrate the special bond between you and your pet. Many of our pieces can be customized with your pet’s name, phone number, or other meaningful details.

2. Can I customize my pet tag?

Yes. Most of our pet tags can be personalized with your pet’s name and contact information. Please enter your customization details carefully before placing your order.

3. How long does it take to ship my order?

Our products are carefully prepared and shipped within 1 week after your order is placed. Since many items are custom-made, we appreciate your patience while we create something special for you and your pet.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

5. Can I change my customization details after placing an order?

If you need to make changes, please contact us as soon as possible. We will do our best to help, but once your order has entered production, changes may no longer be possible.

6. What should I do if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address. If your order has not yet shipped, we will try our best to update it. However, we are not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided at checkout.

7. Do you accept returns or exchanges?

Because personalized items are made just for you, we generally do not accept returns or exchanges on custom products unless the item arrives damaged or there is an issue with your order.

8. What if my item arrives damaged or incorrect?

Please contact us within a few days of receiving your order and include clear photos of the item and packaging. We will review the issue and do our best to make it right.

9. Can I cancel my order?

Order cancellations may be possible if your order has not yet entered production. Please contact us as soon as possible after placing your order. Once a custom item is in production, we may not be able to cancel it.

10. Are the pet tags suitable for both dogs and cats?

Yes. Many of our tags and charms are suitable for both dogs and cats. Please check the product details, size, and weight before ordering to make sure the item is comfortable for your pet.

11. How do I care for my pet tag?

To keep your pet tag looking beautiful, avoid long-term exposure to water, harsh chemicals, or rough surfaces. We recommend gently wiping it with a soft, dry cloth when needed.

12. Can the color or design look slightly different from the photos?

Yes. Product colors may vary slightly due to lighting, screen settings, or handmade/custom details. Each piece is made with care, and small variations may make your item uniquely yours.

13. Do you ship internationally?

Shipping availability may vary by location. Please check the shipping options at checkout or contact us if you have questions about delivery to your country.